What is done in e-commerce?
As an e-commerce merchant, you will perform various tasks in online retail. Are you responsible for purchasing, advertising, logistics, accounting or IT. You also decide how the range is designed and how it will look. You can present the offer in online stores, social media or blogs. Efficient procurement of goods and services also belongs to the field of activity as an e-commerce merchant.
Merchants in e-commerce are also responsible for customer service. You communicate with your customers via email, chat and phone. You give them advice or take care of various queries, complaints or delivery requests. You can also work in marketing. As an e-commerce merchant, you can, for example, plan online marketing events and create your own advertising.
Mathematical knowledge is an advantage for you here. Processing and creating invoices, writing proposals or checking business accounts are also part of your job. As an e-commerce merchant, you also need to be familiar with key figures, such as whether you are dealing with canceled purchases and returns or different payment methods.
What does day-to-day work as an e-commerce merchant look like?
For merchants in e-commerce, the computer is a constant companion at work. You often work here with specific programs that your employer uses to process orders. If you don't sell yo